Susan Murphy

President & CEO


Susan is President & Chief Executive Officer of Totten Insurance Group, Canada’s leading national MGA provider of niche products and innovative solutions. Susan is responsible for providing leadership and direction for Totten Group, and for managing the profitability of the company as well as its partner insurance carriers.

Susan started her Career in the Life Insurance industry with Sun Life Assurance Company with a focus on distribution, product development and strategic alliances.  In 1998, she moved to the Property & Casualty Sector and has held executive leadership positions with CNA Canada, GCAN Insurance (an OTPP company) and RSA Canada. Areas of specialty include Product and Program development, Distribution Management and Market Relationships.

In 2012, Susan moved to the Broker side of the business and was appointed Executive Vice President and Chief Marketing Officer for Hub Ontario. In 2013, she was promoted to Executive Vice President and Chief Marketing Officer for Hub Canada where she played a key role in the development of organization strategy, product development and market relationships. Her focus at Totten includes: continued development of a Best in Class product offering and an enhanced service proposition including investment in Technology

Susan is a graduate of Harvard Business School and DePaul University’s Executive Leadership Program. She has written and contributed to many industry articles in National Insurance Publications.