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CRAIGWOOD YOUTH SERVICES FAMILIES WISHES COME TRUE

The following article to appear in the London Free Press.

LONDON, ON – As 2004 draws to a close, so ends a year of celebration for Craigwood Youth Services and the 50 years it has provided services to youth and families in London and area.

“With the holiday season upon us, offers for assistance to needy families comes from two prominent local London businesses” cites Wendy Sanderson, Development Co-ordinator for Craigwood. “We couldn’t be more pleased to receive calls like this during what can be a very difficult and stressful time of the year for some”.

With the help of such companies as Totten Insurance and Labatt Breweries, several London families will get the help required to make Christmas a reality. This is the second year that Totten Insurance has contacted Craigwood to request help in identifying families who need help. Totten Insurance is so committed to helping that they actually go out as a staff group and purchase items off a family’s “wish list”. Labatt made an equally generous offer to support a large family via donations collected at their annual “Friends of Labatt” Open House being held at the Labatt Amber Lounge. “Christmas is a wonderful and festive time of year, it embodies the spirit of generosity, and is a time for giving and a time for sharing with family, friends and neighbours. Labatt is committed to giving back to the community that supports its Hometown Brewery and is proud to contribute to the efforts of Craigwood Youth Services.” Says Frank Robert, District Sales Manager.

Once these gifts have been donated, it is the dedicated employees that get involved by delivering the food and presents. “Sometimes it means dropping off gifts on Christmas Eve afternoon”, says Michelle Edwards, Program Supervisor, “but it all becomes worth it when you see the faces of the parent answering the door and accepting the bags of gifts, it genuinely has moved me to see their overwhelming appreciation”.

For more information on Craigwood Youth Services, it’s many programs and services please visit their website at www.craigwood.on.ca

 

Employment Opportunities at TOTTEN INSURANCE GROUP/A.G.R.M.

Immediate openings for two Intermediate Commercial Automobile Underwriters. One position is in Toronto (Scarborough area) and the other is in London, Ontario. Successful applicants will have a minimum of 5 years underwriting experience in commercial auto. Good computer skills are a requirement and knowledge of the RTM system would be an asset. These positions offer a competitive compensation package. E-mail resumes to carolgawrylash@tottengroup.com or fax to 905.696.9600 - attention Carol Gawrylash.

 

Paul Cortese Joins AGRM Commercial Auto Division of Totten Group

Vern VanDusen, Vice President of August Group Risk Managers, a division of Totten Insurance Group, is pleased to announce that Paul Cortese has joined the group as Senior Auto Underwriter. Paul will work out of the London office of Totten Group, a departure from the main AGRM location in Toronto.

Paul is an experienced and well recognized member of the insurance fraternity in southern Ontario, having been with Zurich as Commercial Auto Manager for many years, and most recently with wholesaler South Western Group. He is no stranger to the commercial auto accounts in this part of Ontario specifically, and has gained experience as an intermediary dealing across Canada over the past few years.

AGRM is an underwriting specialty office writing commercial accounts on behalf of Aviva Canada for a restricted group of brokers under the August Group banner. While this will be Paul's primary function he will also work with Totten Group to develop new markets and products in the commercial auto field.

This adds even more strength to our Auto team advised Vern, and we welcome Paul to AGRM specifically and Totten Group overall.

 

Barb Dinan CIP, CAIB Takes Over Special Risk

Due to the increase in volume of our Special Risk business, following our general over-all growth, Barb Dinan will be assuming responsibilities for all aspects of this business of Totten Insurance Group. Special Risk business includes our binding contract business written with Lloyd's, Ecclesiastical, Kingsway, Scottish & York and Echelon, as well as the Logging business we do, both liability and property.

These responsibilities will be included as part of Barb's activities as a Vice President of the Group, and as such her title will not change at this time. Due to our growth, and the addition of new markets, we have experienced difficulties with a consistent approach to this class by all our companies. One of Barb's prime objectives will be to meet with the markets, and devise a simpler, more effective method to place business with our markets, while offering the best service possible to our brokers.

Barb will work with Laura as regards our Lloyd's contracts; Rick as regards overall underwriting for the Group; Mike in respect to marketing the newly refined product to our brokers and with myself in the implementation of the project. With her years of experience in this class, and with our markets and brokers, I know Barb will move us to a new level of service and product satisfaction to all our stakeholders.


Christine Horuc-Lake Quailfies for CIP Designation

Christine Horuc-Lake passed her final exams to qualify for her CIP designation. Christine is our senior personal lines underwriter and her ever increasing knowledge of our industry will serve our brokers and markets well, now and in the future.

She will be receiving her award at the commencement exercises for the Insurance Instititute in February 2005 in Toronto. It takes hard work and dedication over a long period of time to achieve this designation and we all congratulate Christine on her achievement. Totten Group acknowledged Christine's dedication with a financial award on the announcement of her successful completion of her CIP.


Barb Dinan, CIP, CAIB joins Totten Group

Barb brings over 25 years experience as an insurance intermediary to her new position as Vice President of Totten Group. Having worked previously for a national wholesaler in various senior positions, Barb has developed a knowledge of special risk and niche property / casualty accounts. Most recently she has owned her own technology consulting company providing service to the insurance industry.

Barb will be responsible for Special Risk binding contract business developed within Totten Group, including Forestry & Logging accounts as well as Residential Builders Risks. Her experience and background in specialty property & casualty business, including unique niche products written across Canada, will enable Totten Group to expand our facilities to our brokers in these areas.

 

Totten Insurance Group acquires August Group Risk Management Ltd. effective January 1, 2004

H. Ross Totten, FCIP, CCIB. President & CEO of Totten Insurance Group is pleased to announce the acquisition of August Group Risk Management Ltd., an Underwriting office located in Toronto Ontario. AGRM underwrites commercial property & casualty and auto business with Aviva Canada on behalf of a network of Ontario brokers.

The network, formed to share information between professional, commercial oriented brokers representing the entire province of Ontario, formed AGRM in 1995. This underwriting office was an expansion of the concept of having a company underwriter in a broker’s premises, by having a team of company-trained underwriters provide this service to a number of offices.

Totten Group welcomes Vern VanDusen, Vice President and Manager; Linda Flowers FIIC, Underwriting Manager and all the very capable staff of AGRM to Team Totten. Vern has been promoted to the position of Vice President responsible for operations at AGRM, and he and Linda join the Management Committee of Totten Group at this time.

AGRM will continue to operate out of their current location and carry on their activities as a division of Totten Group. Writings for the Group are anticipated to be $30mm for the current year.

Totten Insurance Group is a specialty insurance wholesaler that develops niche products and provides innovative solutions for out-of-the-ordinary lines of business. If it is difficult, we can deal with it. As an intermediary, we serve only licensed insurance brokers and agents, coast to coast.

 

Carol Gawrylash Joins Steering Committee of PLUS

PLUS, Professional Liability Underwriting Society in Canada has a new member on it's Canadian Steering Committee. Carol Gawrylash, VP Operations is also the Manager of Professional Liability for Totten Insurance Group, and joins the Committee effective January 2004. A 25 year veteran in the Professional Liability field Carol, was for many years a senior underwriter in this class for a large domestic insurance company.

In addition Carol has had several years underwriting for, and managing, a department of a national Intermediary. Joining Totten Group at it's inception in January 2003, she continues in writing all classes of medical malpractice, miscellaneous E&O, Technology E&O and Directors & Officers liability.

Totten Group congratulates Carol on this recognition by her peers, and is proud of her contributions to PLUS in Canada.

 

Royal & SunAlliance Contracts with Totten Insurance Group

A contract limited to the marketing of mid-market preferred class type business and the specialized products offered under "specialty solutions" has been agreed to between Totten Insurance Group and Royal & SunAlliance. This contract is for Ontario only, giving access to this long established market to independent brokers for this class of business.

Click here for a complete list of preferred classes, excluded classes and more specific acceptance criteria.


Totten Group Supports I.B.A.O. and Tourism Ontario

At the recently held 83rd Annual Insurance Brokers of Ontario convention, Ginger Pollard of Dillon Pudwell McNeill, The Insurance Group, from Harrow, Ontario was the happy winner of a very unique travel package.

Ginger and Brian (we trust) will be taking time out of their busy schedule to visit the following tourist areas of Ontario and to enjoy this great prize.

  • Casino Rama, Orillia, Ontario – one night accommodation, dinner and breakfast for two and tickets to the entertainment centre featuring big name acts every week.

  • Hockley Valley Resort – two night package in this “paradise in the Hills” including accommodation, dining, European Spa package and unlimited use of their indoor recreational facilities.

  • Toronto, Ontario – accommodation at The Grand Hotel & Suites, dining, “Mama Mia” tickets plus hockey game on the Saturday night.

 

Honey Design wins Bronze Medal for
Totten Insurance Group Paperwork

Honey Design, Marketing and Communications recently received the Bronze Medal in competition from Neenah Paper, a division of Kimberly-Clark Corporation. The award was based on the quality of the work exhibited and included the corporate marketing brochures, letterhead and business cards of Totten Group.

This is the second award won by Honey Design in the development of the Totten Group brand, the original being an Award of Merit for brand identity. We congratulate Honey Design in the attainment of these awards and thank them for their ongoing support of our new company.

Support from professional firms such as Honey Design continue to contribute to the success of Totten Group, now and into the future.

 

LAURA MOSES, CAIB, CIP - VICE PRESIDENT

Laura brings over 25 years of experience in commercial insurance to her new position at Totten Group. She has an extensive background in large or specialty Property & Casualty insurance accounts, as well as working in the inland marine segment of our industry for many years. A strong supporter of education in our business she has achieved two of the industry's degrees and continues to pursue ongoing personal education.

Her experience has been gained during her tenure with a major international insurance company, and in dealing with Lloyd's of London and a variety of international markets over the years. For the past several years Laura has held senior management positions with a national intermediary and most recently an MGA for Aviva Canada.

 

CHRISTINE HORUC-LAKE - UNDERWRITER

Christine has 15 years experience in the insurance industry, with an extensive background in Personal Lines, including Property, Umbrella, Watercraft and Farm accounts. Having worked for both insurance companies and retail brokers, she brings a balanced perspective to the underwriting of this business for The Totten Group. She will be responsible for the underwriting of all personal lines business, excluding Builder's Risk accounts, and the development of new facilities in this area.

 

TOTTEN GROUP E-FACTS

Every month over 3,800 brokers across Canada receive Totten Group’s Efacts bulletin delivered right to their own “front doorstep.” This electronic newsletter is delivered, via email, to the computers of both personal lines and commercial brokers; marketers; technical assistants; and yes even brokerage principals.

A one page, abreviated update of products and services available from Totten Group arrives once or twice a month to highlight new coverages, remind you of existing products, and offer suggestions meant to solve your problems. Further details of the service or product, including applications in most cases, are available on other areas of our website.

To receive this timely information, including helpful reminders, enrol today on our home page by clicking on “Subscribe to our Free Newsletter.” You will be on our electronic mailing list and receive all future bulletins. Past copies are available under “Hot Products” on our home page.

Subscribe today, and have everyone in your office involved in writing or placing accounts subscribe as well. Information important in writing or retaining accounts is therefore available to everyone directly, and in a timely manner.

 

TOTTEN GROUP AND BRUCE KNOX SPONSOR TWO DOGS

Totten Insurance Group held their annual Golf Invitational July 10 2003 at Ingersoll Golf and Country Club. Continuing the tradition the charity supported was GuideDogs of Canada and the day raised funds for the purchase of one dog.

Bruce Knox of Knox Insurance Brokers Ltd., North Bay, aced the 15th, 160 yrd hole. The hole involved a $10,000 hole-in-one contest sponsored by Tyser/Canadian Intermediaries Ltd. $5,000 of the prize money went to the purchase of another dog in Bruce's name. Thus we were able to sponsor two dogs from this annual event.



TOTTEN'S WHOLESALE GROUP MOVES INTO WESTERN CANADA

CI-- Ross Totten's insurance intermediary is expanding into Western Canada with plans to offer solutions to brokers with tough to place business.

Totten Insurance Group is in the process of formalizing a license to write across the country. Totten, president of the Insurance Institute of Ontario, says he's going to focus on moving into the western Canada market, and is looking to expanding into Atlantic Canada in the coming months.

"Things have been happening faster that we imagined," he says. "It's just kind of exploded."

His group has received about 900 submissions for accounts since February, and has been able to work on about 70 per cent of them he says. Of the 30 per cent, many brokers are looking for a better price, and that’s not what Totten Group is about. He says his group is set up to place difficult accounts, not compete in pricing.

Totten has also launched a number of new products including executive homeowners targeting homes worth $400,000 and up, high value seasonal homes, executive builders risk, and cover for stand alone rentals. Outside of Ontario, the wholesaler offers cover for special risks property, E&O, inland marine and cargo, kidnap and ransom, medical malpractice and tech risks. He says that the reason behind his group's success is their binding authority is continually increasing and insurers are willing to support his group.



 

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