Statement of Commitment to Accessibility

Totten is committed to excellence in serving, respecting, and promoting the dignity of all customers including people with disabilities. In furtherance of that commitment, we are continuously working towards meeting the accessibility standards ofthe Accessibility for Ontarians with Disabilities Act (AODA).

Under the AODA, the Integrated Accessibility Standards Regulation (the "IASR") establishes standards to address barriers that people with disabilities face. Totten is continuously working on the adoption of these principles in several aspects of our business, including within: Training and Procurement, Employment, Information and Communications.

Training and Procurement

At Totten, we believe in integration, and we are dedicated to meeting the needs of people with disabilities. We are committed to training staff, as it relates to their specific roles, in Ontario's accessibility laws. We will incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities. If it is not possible and practical to do so, we will provide an explanation upon request.


In accordance with the IASR with respect to Employment,Totten has implemented a process for responding to requests for individual accommodation, where suitable and necessary.

We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.

Information and Communications

We strive to communicate with people with disabilities in ways that take into account their disability. In accordance with the IASR with respect to Information and Communications, Totten is committed to making information accessible to people with disabilities. In order to achieve this:

  • Information will be made available in accessible formats, on request, and we will work with you to find the most suitable accessible format or communication support.
  • The IASR provides flexibility inthe determination of the most appropriate accessible format or communication support, given the needs of the person making the request and our ability to provide it.
  • If for some reason the requested information cannot be converted, we will explain why we are unable to do so and provide a summary of the content.

We are in the process of updating our websites to meet the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements. As we finalize this process, some requirements may not yet be implemented, however we are planning thatour websiteshave increased accessibility ready foraccess shortly.

Requests for Information - Contact

If you would like to make a request to receivethis website's content in a more accessible format, or have questions about this Statement of Commitment to Accessibility, please contact us via telephone, fax, e-mail, in writing, or in person to:

Reshma Gurujala
20 Dundas St W #910,
Toronto, ON
M5G 2C2
Phone # 1 888-868-8367
Fax # 888-232-2205