NEW Claims Reporting Procedure

When a loss occurs, we understand that accessibility and responsiveness are extremely important to both you and your clients. At such times you are looking for claims professionals who will guide you through the process.

Our commitment to superior service and accessibility has led us to carefully review our claims reporting and handling procedures with the goal of enhancing our responsiveness to you and your clients at the time of a loss.

Totten Group is pleased to announce some positive changes to our claims reporting and handling process to better deliver the reassurance sought by brokers and policyholders alike. Claims can now be reported as follows:

For Emergency or After Hours (E.S.T.) Reporting:

1-877-896-0015

For All Other Reporting:

EmaiL Your Claims Here - tottenclaims@scm.ca

A Claims professional will walk you or your client through the whole process. He/She will receive personalized attention and superior service using our national network of claims handlers.

For General Information Contact:
sandy.haradyn@tottengroup.comor:deborah.dickinson@scm.ca

Sandy Haradyn, CIP Claims Coordinator
Sandy Haradyn began her insurance career in 1974 in the Hamilton Regional Branch of The Royal Insurance Company of Canada. She brings a comprehensive background acquired in various positions in both claims and underwriting environments. Sandy has worked with several national and international insuring companies, as well as a national MGA