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Once again this year Totten Insurance Group London Office was able to present Craigwood Youth Services with $900.00 in gift / grocery cards, new coats, new pj's, new mitts, new toques, plus several boxes of used clothing, toys and games to be distributed to less fortunate families.

Due to Totten Insurance Group's years of support and continued donations, Craigwood Youth Services presented Joan Totten with a plaque acknowledging the support and generosity of Team Totten.

(Pictured above: Craigwood staff receiving our donations [L] and the plaque presented to us [R].)

Jessica Blake, Program Supervisor and Jody Lake, Supervisor for Craigwood sent along the following note to Joan Totten following the London office's donation.....

"Thank You for your donation of the grocery gift cards. Many of our client's families struggle financially and Christmas can be a difficult time of the year for them. The family that was chosen for your donation struggles to make ends meet as the father suffers from a medical condition that prevents him from working, and is on a geared income as a result, and not by choice. Although this gift was given discretely as to not embarrass the family in any way, we know that they are grateful, and it will be put to proper use. Thanks again for making one family's Christmas a little bit brighter."

Craigwood Youth Services has a long history of providing care and services to youth and their families, Many of these families are in crisis mode when they reach out to Craigwood.

For more information about Craigwood Youth Services and how you can help them help continue to improve the lives of at-risk youths, please visit their website.....

Craigwood Youth Services

The October 2011 issue of Canadian Insurance Top Broker (right) featured a report on an Insurance Institute of Canada Roundtable discussion that included Totten Insurance Group President and CEO, Ross Totten, where the focus of the discussion was on education.

The roundtable report, which included Paul Green from CG&B, Lorie Guthrie-Phair from LePhair Associates, Heather Masterson from HUB International, Bruce Palmer from Moore-McLean, and Nora Gubins Mike Divjak from IIC, can be seen here.

H. Ross Totten, FCIP, CCIB, President & CEO, Totten Insurance Group Inc. / Groupe Gestionnaire D'Assurances Totten Ltée, is pleased to announce that John Rhuland has joined Totten Insurance Group and will be opening a new Halifax / Dartmouth service office as part of our Atlantic Region team.

John brings several years of Personal Lines and Commercial experience in the Maritimes. For the past 3 years, he has been Supervisor of a Major Insurer's Commercial Division, overseeing offices in Dartmouth and St. John. As Manager of the new Halifax office, he will be doing Commercial business for Totten Group in both an Underwriting and Marketing Role.

Totten Insurance Group opened their hearts and once again helped improve the lives of those less fortunate by making another large donation to Craigwood Youth Services, a registered, non-profit organization that offers a wide variety of services to troubled youth and their families.

Team Totten, guided by Joan Totten, decided to not wait until the holiday season to donate toys, clothing, and many household items to assist those in need, and try to make it seem like Christmas came early. This year we sent a huge shipment middle of August so kids could have some new clothing going back to school, plus we already are collecting more items for another Christmas donation. 

(Pictured above: Craigwood staff receiving our donations [L] and some of the items donated [R].)

Following our donation, Joan received the following letter from Lothar Liehmann, Executive Director for Craigwood......

For more information about Craigwood Youth Services and how you can help them help continue to improve the lives of at-risk youths, please visit their website.....

Craigwood Youth Services

Totten Insurance Group is very proud to announce the following appointments.

	Rapinder Kang has been promoted to Jr. Underwriter - Personal Lines.
	Marie Chadwick has been promoted to Underwriting Assistant - Personal Lines.
	Michael Baines has accepted the position of Technical Assistant - Personal / Commercial Property.

Please join us in congratulating Rapinder, Marie, and Michael, valuable members of Team Totten!

Totten Insurance Group is very happy to announce that Sandra Matusiak, B.Sc, CIP., has accepted the position of Senior Underwriter – Hospitality.

Sandra joined Team Totten in January of 2011, and has been in the insurance industry since 1998. Along the way, she has gained experience underwriting a very diverse line of business including Property, Liability, Auto, Boiler and Umbrella, as well as program underwriting which included group and association and target market programs covering a wide cross section of industries.

Totten Insurance Group again took part in the annual inspirational fundraising event, Relay for Life, on June 24th in Etobicoke. This 12-hour overnight, non-competitive relay gives strength to the mission to eradicate cancer.

Team Totten's fundraising really paid off – we were the number 1 team in the Gold category, with our total donations of $17,008!

The atmosphere of the event was so uplifting and full of hope and good cheer. The Survior's walk received a huge ovation and a number of people teared up. The silent lap around the track after the luminaries were lit was eerily beautiful and a time for reflection.

Of course it wasn't all quiet – there was a great band playing all sorts of music. There was also a Sumo Wrestling event where you could suit up and try to knock your opponent down. We're not sure if any of Team Totten actually took part, but it was fun to watch. A number of the Team enjoyed a free 10 minute massage that helped to ease some aches and pains. The night drew to a close with most of the Team sitting in the Totten tents listening and singing to Karrie Warner's kewl playlist!

The entire event seemed to go by so fast, but we will be back next year doing our best to help finally end cancer. And there's always room for you…

The Chairman's Award is presented annually to the HUB International president or presidents who demonstrate exemplary leadership through brokerage results, the enhancement of the HUB brand by promotion of our vision and values, and the attainment of Quadrant 4 Leadership competencies. These presidents lead by example, motivate their teams, and foster a culture of performance.

For 2010, Totten Insurance Group was again recognized. Totten was also a Chairman's Award winner for 2009. Totten has seven offices that serve brokers across Canada. Ross is quick to note that there is no magic that resulted in Totten's growth and performance in 2010, just dedication and focus.

To better understand how these leaders achieved great results, we asked H. Ross Totten, President and CEO of Totten Insurance Group, two questions:

How did your region drive growth and manage in one of the most challenging economies?

"Our 2010 performance is a direct result of the hard work and dedication of the Totten team. Increased efficiencies including "green efforts", such as a paperless environment, also helped".

What were the two or three things you and your team remained laser focused on to steer your region to such great results?

"It was our commitment to provide top level service to our brokers and an underwriting expertise and discipline that yields respect from our markets".

The HUB International President's Award is presented annually to the HUB operation that generates the highest organic growth. In 2010, Totten Insurance Group achieved 8.33% Organic Growth!

Totten Insurance Group joined the HUB family in 2007. Through the merger of The Wholesale Insurance Group (TWIG), Cross Border Underwriting Services (CBUS) – both intermediaries owned by HUB Ontario – and KMS Assurance owned by HUB Quebec, Totten became one of the premier specialty insurance intermediaries in Canada.

H. Ross Totten, President and CEO of Totten Insurance Group, is quick to give credit to the hard work of a very dedicated and professional staff in meeting and exceeding customer expectations.